Shipping and Returns

Orders placed by the 5th of every month by 11:59 PM Eastern Standard Time usually ship the same business day. Please allow 5-8 business days (not including weekends and holidays) for your order to arrive within the continental U.S. During periods of heavy order volume such as November through December. Please note that processing and shipping times may be extended and orders are filled in the order they are received. Ground shipping is complimentary within the United States, excluding Alaska and Hawaii which will be charged a flat rate of $15.

*International orders are not yet available, but don't panic! We will let you know when international orders are available!

How do I know when my package is shipped?
You'll receive both an order confirmation when we receive your order followed by a shipping confirmation with tracking details the day your order ships.

Returns & Exchanges
Here at Chai Leaves we aim to please and strive to make your shopping experience as easy and smooth as possible, one order at a time! Unfortunately due to tea being a perishable item we can not accept returns. Instead, please write to us at help@chaileaves.com or send us a chat message from our website; we promise to do whatever we can to remedy the issue. When the day ends, your satisfaction is what matters to us.

What do I do if my order is incomplete, incorrect or damaged?
Please contact the Chai Leaves family at help@chaileaves.com  or give us a call and leave a message anytime and we will resolve any issue.